Q. How do I make a reservation?
The lowest price is available from our website. (Booking is available from your smartphone or tablet also.) Please check room vacancies from our website. Displayed plans may change depending on the schedule and availability.
Q. What if I haven’t received a reservation confirmation email?
Reservation confirmation e-mail is sent only when you made a reservation from the official website. When you made a reservation by phone call, we will not send an e-mail. If you would like to confirm your booking, please check it by phone or e-mail.
Q. What are the payment methods?
Payment is available via cash (Japanese yen) or via credit card (VISA, MasterCard, Amex Card, JCB, UC, DC, NICOS). Accommodation charges will be settled at check-out.
Q. What is the process for the cancellation fee?
“Cancellation fee is charged 7 days before your booking. 30% of room rate is charged 7-3 days before, 50% is charged 2 days before, and 80% is charged when you cancel your booking on the booking day or day before. In case of cancellation without notification, 100% of the room rate will be charged as the cancellation fee. Please contact us when you want to cancel your booking at least.
* In the case of cancellation of groups booking (14 people or more), it will occur from 14 days before. Cancellation fee will be charged 30 days before from your booking if you booked with 30 people or more. For group customers, please contact us separately.