Q. What is the process for the cancellation fee?
“Cancellation fee is charged 7 days before your booking. 30% of room rate is charged 7-3 days before, 50% is charged 2 days before, and 80% is charged when you cancel your booking on the booking day or day before. In case of cancellation without notification, 100% of the room rate will be charged as the cancellation fee. Please contact us when you want to cancel your booking at least.
* In the case of cancellation of groups booking (14 people or more), it will occur from 14 days before. Cancellation fee will be charged 30 days before from your booking if you booked with 30 people or more. For group customers, please contact us separately.